Refund policy
Return & Refund Policy
Last updated: September 23, 2025
At UniqPro, we want you to be happy with your purchase. If something isn't right with your order, we're here to help.
15-Day Returns
You have 15 days from the date your order is delivered to request a return.
To be eligible for a return, the product must:
- Be in its original condition
- Include the original packaging and accessories
- Not show signs of misuse, damage, or unauthorized modification
- Be accompanied by your order number or proof of purchase
Because our products are electronic devices, we may inspect returned items before approving a refund.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
Send us:
- Your order number
- A short description of the issue
- Clear photos or videos showing the problem
Please do not send the item back before contacting us. We'll provide you with the next steps.
Refunds
Once your return is received and inspected, we'll let you know whether your refund has been approved.
If your refund is approved, the money will be sent back to your original payment method.
Please keep in mind that it may take additional time for your bank or payment provider to post the refund to your account.
Return Shipping
If the return is because you received a defective, damaged, or incorrect item, UniqPro will work with you regarding the return shipping.
For returns that are made for another reason, the customer may be responsible for the cost of return shipping.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.
Items That Cannot Be Returned
A return may be refused if the product:
- Has been damaged through misuse or accidental damage
- Is missing important original accessories or packaging
- Has been modified, repaired, or tampered with
- Is returned after the 15-day return period
Exchanges
If you would like to exchange your product, please contact us at support@uniqpro.com.
Exchanges depend on product availability.
How to Start a Return
Before sending anything back, contact us at:
Please include your order number and explain why you would like to return the product.
We'll review your request and provide you with the appropriate return instructions.
UniqPro
Email: support@uniqpro.com